Privacy Policy

This Privacy Policy applies to personal data collected through our website, contact forms, demo requests, CAD file downloads, supplier/manufacturer onboarding workflows, analytics tools, CRM systems, dashboards, communications, and related digital services.

“Personal data” means information that identifies, relates to, or can reasonably be linked to an individual person, including business-contact data where applicable.

Depending on how you interact with us, we may collect:

• Name, email address, phone number, and job title.
• Company name, business address, and industry information.
• Account details and login-related information.
• Messages, enquiries, meeting notes, and support communications.
• Product interests, CAD download activity, and viewed pages.
• Technical data such as IP address, browser type, device data, and approximate location.
• Cookie, analytics, and website interaction data.
• Commercial and relationship data, such as proposal, service, and billing information.

We may collect personal data when you:

• Fill out a form or request a demo.
• Contact us by email, phone, or website form.
• Create an account or sign in.
• Download CAD files, spec sheets, or technical assets.
• Use pages where analytics, cookies, or tracking tools are active.
• Engage with supplier/manufacturer onboarding, project, or support workflows.

If you engage us as a Supplier/Manufacturer, we may collect business and contact information relating to your representatives, including names, work email addresses, phone numbers, job titles, company details, and communication history.

We may also collect product and operational data you provide to us, including catalogs, drawings, CAD files, product metadata, approvals, branding assets, revision notes, project comments, and service-related records.

We may use Supplier/Manufacturer data to:

• Provide onboarding, CAD processing, hosting, and support services.
• Communicate about projects, revisions, approvals, and timelines.
• Manage proposals, invoices, contracts, and service records.
• Operate analytics dashboards and usage reporting.
• Improve service delivery, workflows, and product-library performance.
• Maintain security, prevent misuse, and comply with legal obligations.

Where our services include analytics, dashboards, or CRM integrations, we may process information about content performance, page activity, CAD downloads, lead activity, company-level interactions, and related engagement signals.

This may include associating website interactions and downloads with companies, contacts, product families, and commercial opportunities where permitted by applicable law and your chosen implementation.

If you visit our website, request information, or download files, we may collect information such as your name, work email, company, job title, enquiry details, IP address, browser data, and interaction history on the website.

If file downloads, gated content, or forms are used, we may also collect which content you accessed, when you accessed it, and the product pages or resources that led to that action.

We may use User data to:

• Provide access to website features, downloads, and requested content.
• Respond to enquiries, demos, support requests, and sales questions.
• Understand product interest and improve website performance.
• Measure download activity, engagement, and content usefulness.
• Send relevant business communications where permitted.
• Protect the platform against spam, fraud, misuse, or unauthorized access.

When you interact with product pages, request files, or download CAD content, we may record related event data such as the file requested, product family, date and time, device information, referring page, and associated business contact details.

We may use this information for analytics, lead scoring, CRM enrichment, sales follow-up, account prioritization, and improvement of product-library performance, subject to applicable law and our legitimate business interests.

We may use cookies, analytics tags, pixels, and similar technologies to operate the website, understand usage, improve performance, and measure engagement.

These tools may collect technical and behavioral data such as page visits, session activity, click behavior, referring sources, browser type, device information, and approximate location.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

We may store and process contact and interaction data in CRM, marketing automation, email, analytics, support, and related internal systems to manage business relationships and improve service.

We may use personal data to send business communications, service updates, follow-up messages, and marketing messages where permitted by law or where you have given consent, if required.

You may opt out of non-essential marketing communications at any time by using the unsubscribe method in the message or by contacting us.

Depending on the context and applicable law, we may process personal data based on consent, contract performance, legitimate interests, compliance with legal obligations, or other lawful grounds available to us.

Our legitimate interests may include operating and securing the website, improving services, understanding engagement, managing business relationships, and measuring commercial interest.

We may share personal data with:

• Hosting, infrastructure, analytics, CRM, support, and communication service providers.
• Professional advisors such as lawyers, accountants, auditors, or insurers.
• Affiliates or contractors involved in delivering the service.
• Authorities or regulators where required by law.
• A buyer or successor in connection with a merger, acquisition, or asset sale.

We do not sell personal data in the ordinary sense unless explicitly stated otherwise in a supplemental notice.

Your personal data may be stored or processed in countries other than your own, including where our vendors, service providers, or technical infrastructure operate.

Where required, we will take reasonable steps to ensure appropriate safeguards are used for international transfers.

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including business operations, legal compliance, dispute resolution, enforcement, record-keeping, and security.

Retention periods may vary depending on the type of data, your relationship with us, and whether the information is required for contractual, legal, analytics, or operational purposes.

We use reasonable technical and organizational measures to protect personal data against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no internet-based service or storage system can be guaranteed to be completely secure, and you provide data at your own risk to that extent.

Depending on your location and applicable law, you may have rights to access, correct, update, delete, restrict, object to, or request portability of your personal data.

You may also have the right to withdraw consent where processing depends on consent, and the right to object to direct marketing communications.

We may need to verify your identity before acting on a request, and some rights may be limited by law or by our legitimate business obligations.

Our website and services are intended for business and professional use and are not directed to children.

We do not knowingly collect personal data from children in a manner that requires special consent under applicable law.

Our website may contain links to third-party websites, services, integrations, or embedded tools.

We are not responsible for the privacy practices of those third parties, and you should review their policies separately.

We may update this Privacy Policy from time to time to reflect legal, technical, operational, or business changes.

When we do, we will revise the “Last updated” date on this page.

If you have any questions, requests, or complaints relating to this Privacy Policy or our data practices, please contact us through our contact page.